Hi, I'm Sathwik Kowtha

Senior Machine Learning Engineer at ServiceNow, specializing in GenAI for ITSM, knowledge graphs, and full-stack development. Passionate about innovation and problem-solving.

About Me

I am currently a Senior Machine Learning Engineer at ServiceNow, focusing on Knowledge graph (KG). My expertise spans ML, full-stack development (Java, JavaScript, Python frameworks), and cloud technologies (AWS).

With a strong academic background (9.54 GPA in Computer Science from K L University) and a passion for competitive programming, I thrive on technical challenges. I'm recognized for innovation, having received four LLAMA Awards and an Employee of the Month award (August 2023) at ServiceNow.

Education

  • B.Tech Computer Science
    K L University | 2017 - 2021

    Graduated with a GPA of 9.54.

  • Intermediate
    Sri Sarada Junior College | 2015 - 2017

    Achieved 94.2%.

  • High School
    DR. K.K.R. GOWTHAM COLLEGE OF EDUCATION | 2014 - 2015

    Achieved 9.6 GPA.

Skills

Languages & Core Tech
JavaJavaScriptPythonSQLHTML5CSS3UI/UX PrinciplesLinuxGitJira
Frameworks & Libraries
DjangoFlaskSpring BootAngularJSjQueryServiceNow Platform
AI / ML
Generative AI (GenAI)Prompt EngineeringRAGAgentic AIAI SearchKnowledge GraphsLLM OpsLSTMCNNSVMRandom ForestPCA
Cloud & DevOps
AWSDockerCI/CD Concepts

Experience

  • Senior Machine Learning Engineer
    ServiceNow | March 2025 – Present
    • Leading and contributing to Generative AI (GenAI) initiatives in ServiceNow.
  • Software Engineer
    ServiceNow | March 2024 – March 2025
    • Spearheaded sn-docs architecture for real-time collaboration.
    • Pioneered GenAI exploration and operationalized on-call functions using GenAI.
    • Led GenAI training sessions.
    • Initiated agentic AI development.
    • Improved on-call API performance (15–40%) via SQL optimization.
    • Developed "reviewNow" (LLM-powered code review tool).
    • Modernized core on-call system features.
  • Associate Software Engineer
    ServiceNow | October 2021 – February 2024
    • Enhanced incident, problem, and change management products.
    • Contributed to Notify integration and internal chat sidebar.
    • Led multiple GenAI POCs, winning an internal hackathon.
    • Received three LLAMA awards for quarterly innovation.
  • Software Engineer
    NCR Corporation | August 2021 – October 2021

    Worked on AMS UE and NGL PE platforms for retail offers.

  • SW Engineer Intern
    NCR Corporation | April 2021 – July 2021

    Built full-stack features on AMS UE and NGL PE.

  • Intern
    CDK Global | August 2020 – April 2021

    Enhanced Proton automation tool (Flask & AngularJS).

Projects

FUSION
Python, Java, Bat, C | July 2019 - Present

A personal voice recognition assistant bot developed over time.

Student Fusion
Django, DRF | April 2020 - May 2020

A social platform for students to share projects with tagging and security features.

Emotion Detection Research
ML/DL Techniques

Exploratory research applying LSTM, CNN, SVM, RF, PCA, and normalization for emotion detection from various inputs.

Awards & Honors

  • 4× Llama Award winner at ServiceNow (Quarterly Innovation)
  • Employee of the Month at ServiceNow (August 2023)
  • GPT Sharkathon 1st Place (ServiceNow's first AI hackathon)
  • Ranked 89th in CodeChef October Long Challenge 2019 (among 13K+ participants)
  • CCDSAP Certified (Foundation Level in Data Structures and Algorithms)